Terms of Service/服务条款
Effective date: August 13th, 2024
These Terms explain your rights and responsibilities when using Canawa, buying through community group purchases and collecting your orders.
1 About Canawa and these Terms
Canawa 加年华 (“Canawa”, “we”, “us”) is operated by DIGIWORLDMEDIA, at 68 Cairns Dr, Markham, ON L3P 6J2. These Terms govern your use of canawa.ca and purchases made through the platform. Our contact details appear in section 18.
Canawa supports community group buying and collection at designated pickup points, which may be operated by community group leaders. Product availability, service areas and pickup arrangements are those displayed for your order. Unless a different seller is clearly identified before checkout, the Canawa operator identified above is the seller. Where another seller is identified, its identity and role must be disclosed before purchase; this does not remove Canawa’s responsibilities for its own services or under applicable law.
By affirmatively accepting these Terms when registering or ordering, you agree to them. Before ordering, you must be able to review these Terms and order details, correct errors, and save a copy. Nothing in these Terms excludes or limits mandatory consumer rights. Specific product or promotion terms disclosed before purchase apply alongside these Terms; mandatory law takes priority.
2 Eligibility and account security
You must have reached the age of majority in your province or territory and have capacity to enter a contract to create an account or place an order. Provide accurate contact, payment and collection details, and update them when necessary.
Keep passwords and verification codes secure. Contact us promptly if you suspect unauthorized access. You are responsible for activity you authorize; you are not automatically liable for all unauthorized activity. Do not impersonate another person, create deceptive accounts, or misuse another person’s payment method. Available third-party sign-in options are subject to the relevant provider’s terms.
3 Products and food information
We aim to provide accurate descriptions, quantities, ingredients, allergen information and images. Images are illustrative, and natural variations in fresh produce may occur. Such variations do not excuse goods that are unsafe, defective or materially different from their description.
Review product labels and storage instructions before use. If you have an allergy or dietary requirement and information is unclear, contact us before ordering or consuming the product. Do not assume that any product is free of allergens unless this is expressly stated. These precautions do not reduce the seller’s duties concerning accurate labelling or food safety.
For products sold by variable weight, the unit price, estimated quantity and method of calculating the final price must be disclosed before purchase. We will not impose an undisclosed additional charge without your agreement.
4 Orders and group buying
An order submission is your offer to buy. An automated receipt or payment authorization alone does not constitute acceptance. Your order is accepted when we send an express acceptance confirmation or dispatch the goods, whichever occurs first. We will provide a retainable copy of the order agreement and applicable terms within the time required by law.
Where a purchase depends on a minimum group size or quantity, the threshold, closing time and expected fulfillment date will be disclosed before checkout. If the condition is not met, or goods cannot be supplied, we will notify you and release any authorization or refund the affected payment. We will not require you to accept store credit or a substitute.
We may reasonably limit quantities or decline orders because of stock shortages, suspected fraud or legal restrictions. If an error affects price or product information, we will explain it and offer you the choice of proceeding on corrected terms or cancelling for a refund. We will not unilaterally increase an accepted price. Substitutions and material changes require your agreement.
5 Prices and payments
Prices are in Canadian dollars unless clearly stated otherwise. Applicable taxes, pickup or delivery fees and any other mandatory charges will be shown before you submit the order. Available payment methods are those displayed at checkout; you authorize the disclosed payment for your order.
Payment services may be provided by third parties under their own terms. Your bank may impose charges disclosed by it. If payment fails, we may request another payment method or suspend fulfillment after notifying you. If we have collected payment for goods we will not supply, we will refund it. Nothing here limits lawful payment-dispute or chargeback rights.
6 Pickup points and group leaders
Check your selected pickup location, collection date and time window before ordering. Wait for the ready-for-pickup notice. Changes to the pickup point or timing will be communicated; if a material change is unsuitable, contact us for an alternative arrangement or cancellation and refund of the affected unfulfilled order.
Bring the order number or other collection verification requested in your notice. If you authorize someone else to collect, provide the necessary details securely. Do not enter private areas, attend outside the stated hours, or disclose a residential pickup address for unrelated purposes.
Group leaders may coordinate collection and receive a commission. They cannot change these Terms, promise unapproved refunds or request payment to a personal account unless Canawa expressly authorizes that arrangement. Their involvement does not remove our obligations for services we undertake. Separate agreements govern group-leader, warehouse and promoter participation and commissions.
7 Collection delays and delivery
Collect perishable goods within the stated window and follow storage instructions after handover. If you cannot attend, contact us or the pickup point promptly. We will consider a reasonable alternative where feasible.
Uncollected perishable goods may have to be safely disposed of after the disclosed storage period. Any applicable missed-pickup charges or limits on voluntary refunds must be clearly disclosed before purchase and be lawful and reasonable. Missing pickup does not automatically forfeit every refund right. No such charge applies where the failure results from our or our appointed pickup provider’s error.
Where delivery is offered, its area, charge and timing will be disclosed before checkout. We will communicate material delays and provide available remedies, including statutory cancellation or refund rights. Goods remain our or the seller’s responsibility until delivered to you or your authorized recipient, subject to applicable law. This does not exclude responsibility for defects or unsafe handling occurring before handover.
8 Cancellations and refunds
Request cancellation through the available order function or contact us with your order number. Before any disclosed procurement or processing cutoff, we will cancel an unfulfilled order on request. After that cutoff, change-of-mind cancellation may be unavailable where procurement or preparation has begun, provided this restriction was disclosed before purchase and is lawful.
Because of their nature, perishable, chilled, frozen, prepared or opened food products generally cannot be returned merely because you change your mind. Any voluntary return policy for other goods will be disclosed before purchase. These restrictions do not apply to statutory remedies for unsafe, defective, misdescribed, missing or incorrectly supplied goods.
For missing items, spoilage, damage or other problems, contact us as soon as reasonably possible, ideally within 24 hours of collection or delivery for perishables. This is a request to help investigation, not a deadline that extinguishes legal rights or claims for hidden defects. Provide the order number and reasonably available details or photos; absence of a photo alone does not automatically invalidate a claim. Do not consume food you reasonably suspect is unsafe.
We will assess the issue and provide the remedy required by law, which may include refund, replacement or another remedy you agree to. We will bear reasonable return costs for our error or defective goods; ask us before returning food, as physical return may be unnecessary. Refunds will normally go to the original payment method, without undue delay and within any statutory deadline. Bank posting times vary. We will not impose store credit instead of a legally required refund. Refunds include taxes and other amounts refundable under applicable law.
9 Promotions and referral rewards
Promotions, coupons and referral rewards are subject to the eligibility, validity period and other conditions disclosed before participation. They have no cash redemption value unless stated otherwise or required by law. Rules applicable to purchased gift cards or paid balances are separate and cannot be overridden by this clause.
We may reverse rewards obtained through demonstrable fraud, duplicate manipulation or a refunded qualifying order, explaining the reason and allowing you to raise an error. We will not retroactively remove legitimately earned benefits merely by changing promotion rules. A referral relationship does not authorize a promoter to access unrelated personal information or contact you for marketing without a lawful basis.
10 Acceptable use and user content
Do not use the platform for fraud, unlawful activity, harassment, false reviews, infringement, unauthorized access, malware or automated activity that disrupts the service or improperly collects personal information. Genuine negative reviews and lawful complaints are permitted.
You retain rights in content you submit, including reviews and profile images. You grant us a non-exclusive, royalty-free licence to host, display and technically adapt that content only as reasonably necessary to operate the feature for which you supplied it. Private content will not become public merely because of this licence. Separate permission is required for unrelated advertising use. You must have the rights needed to submit the content.
We may remove unlawful or rule-breaking content and explain the action where reasonably practicable. Following deletion, limited copies may remain in backups or records for lawful retention, dispute handling or security, as described in the Privacy Policy.
11 Privacy and communications
Our Privacy Policy explains what information we collect, why, whom we share it with, retention and your privacy choices. To fulfill an order, necessary information may be shared with the relevant seller, warehouse, pickup operator, payment processor or delivery provider. Such sharing must be limited to the disclosed purpose and supported by applicable law.
We may send necessary account, payment, safety and pickup messages through the contact channels you provide. Promotional email or SMS will be sent only where legally permitted and will offer an appropriate unsubscribe mechanism. Accepting these Terms or placing an order does not by itself constitute express consent to marketing. Withdrawing marketing consent will not prevent necessary transactional communications.
12 Intellectual property and third parties
Canawa branding, original site materials and software are owned by us or our licensors. You may use the platform and save your order records for personal, lawful purposes. Other copying or commercial exploitation requires permission unless allowed by law.
Third-party links, sign-in and payment tools may have separate terms and privacy practices. We do not control independent third-party services, but their involvement does not release us from responsibilities imposed by law or undertaken in your order.
13 Availability and events beyond reasonable control
We use reasonable care to operate the platform but cannot promise uninterrupted access. Maintenance, outages, severe weather or supply disruptions may affect service. We will take reasonable steps to limit the impact and communicate material order changes.
Such events do not entitle us to retain payment indefinitely for goods not supplied or remove your statutory remedies. If we cannot fulfill an order, we will arrange an agreed alternative or refund the affected unfulfilled portion, as required by law.
14 Responsibility and legal rights
Each party remains responsible for losses attributable to its breach or wrongful conduct under applicable law. To the extent permitted by law, Canawa is not responsible for loss caused solely by your misuse, failure to follow reasonable storage instructions after handover, or an independent third party’s conduct for which Canawa has no legal responsibility.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability or warranty that cannot lawfully be excluded. Nothing removes mandatory rights relating to product quality, food safety, refunds or consumer protection. These Terms do not require you to waive lawful court proceedings, class proceedings or access to a regulator.
15 Suspension and account closure
We may proportionately restrict an account where reasonably necessary to address a material breach, suspected fraud, a security threat or legal requirements. Where appropriate, we will explain the reason and provide a reasonable opportunity to respond; urgent protective action may be taken first.
You may request account closure using the contact details below. Closure or suspension does not automatically cancel accepted orders, eliminate refund obligations, or forfeit lawful balances or accrued rights. We will explain how outstanding orders and payments will be handled and retain information only as described in the Privacy Policy and permitted by law.
16 Changes and language
We will publish revised Terms with their effective date and provide reasonable advance notice of material changes affecting existing users. Changes generally apply prospectively; an accepted order remains subject to the terms accepted for that order unless you agree otherwise or law requires a change. Where fresh consent is required, we will obtain it.
The English and Chinese versions are intended to have the same meaning. If an inconsistency arises, it will be interpreted consistently with applicable law and mandatory consumer protections; neither version is intended to reduce rights granted by the other. Any mandatory language requirements take priority.
17 Governing law and disputes
Subject to mandatory laws applicable to you, these Terms are governed by Ontario law and the federal laws of Canada applicable there. This does not deprive you of mandatory protections or a right to bring a claim in a jurisdiction available under applicable law.
Please contact us with your order number and the issue so we can seek a resolution. Contacting us first is encouraged, not a condition for exercising statutory rights. Nothing requires mandatory arbitration or prevents a complaint to a regulator or a lawful claim in court. If a provision is unenforceable, the remaining provisions continue to the extent legally permissible.
18 Contact us
Legal operator: DIGIWORLDMEDIA
Business and mailing address: 68 Cairns Dr, Markham, ON L3P 6J2
Customer service email: service@canawa.ca
Customer service telephone:+1-878-888-2528
Website: https://canawa.ca
Effective date: August 13th, 2024
生效日期：2024年8月13日
本条款说明您使用 Canawa、参加社区团购及提取订单商品时的权利与责任。
1 关于 Canawa 与本条款
Canawa 加年华（“Canawa”“我们”）由DIGIWORLDMEDIA运营，地址为68 Cairns Dr, Markham, ON L3P 6J2。本条款适用于您使用 canawa.ca 平台及通过平台进行的购物。联系方式见第18条。
Canawa 提供社区团购及指定提货点取货服务，提货点可能由社区团长运营。商品供应、服务区域及提货安排以您的订单页面所示为准。除结账前明确标示其他卖家外，上述 Canawa 运营主体为商品卖家。如由其他卖家销售，须在购买前披露其身份和职责；这不免除 Canawa 对自身服务或依法应承担的责任。
您在注册或下单时主动确认接受本条款，即表示同意本条款。下单前，您应能够查看条款和订单资料、更正错误并保存副本。任何条款均不排除或限制法定消费者权利。购买前披露的商品或活动规则与本条款共同适用；强制性法律规定优先。
2 使用资格与账户安全
创建账户或下单时，您须达到所在省或地区的法定成年年龄，并具有订立合同的能力。请提供准确的联系、付款及提货资料，并及时更新。
请妥善保管密码和验证码。如怀疑账户被未经授权使用，请及时联系我们。您须对自己授权的行为负责，但不因此自动承担一切未经授权行为的责任。禁止冒用身份、创建欺骗性账户或滥用他人的支付方式。平台提供的第三方登录方式另受相应服务商条款约束。
3 商品与食品信息
我们力求准确展示商品说明、数量、配料、过敏原信息和图片。图片仅作展示，生鲜农产品可能存在自然差异，但这不免除对不安全、存在缺陷或与描述严重不符商品的责任。
食用或使用前，请查看标签和储存说明。如您有过敏或特殊饮食要求，而相关信息不明确，请在购买或食用前咨询我们。除非明确标示，不应假设商品不含某种过敏原。以上提醒不减轻卖家在准确标识和食品安全方面的责任。
按实际重量计价的商品，须在购买前说明单价、预计数量及最终金额计算方法。未经您同意，我们不会收取未披露的额外费用。
4 订单与团购规则
提交订单表示您提出购买要约。自动收件通知或付款预授权本身不代表订单已被接受。我们发送明确的订单接受确认或发出商品时，以较早发生者为准，订单获接受。我们将依法在规定期限内提供可保存的订单合同和适用条款副本。
如购买须满足最低成团人数或数量，平台将在结账前说明成团条件、截止时间和预计履约日期。未成团或无法供货时，我们将通知您，撤销相关预授权或退还对应已付款项，不会强制您接受平台余额或替代商品。
因库存不足、涉嫌欺诈或法律限制，我们可合理限制购买数量或拒绝订单。如价格或商品信息出错，我们会解释原因，供您选择按更正后的条件购买或取消并退款，不会单方面提高已接受订单的价格。商品替换和重大变更须经您同意。
5 价格与付款
除明确另有说明外，价格均以加元计算。适用税费、提货费、配送费及其他强制费用将在您提交订单前显示。可用付款方式以结账页面为准；您授权按已披露金额支付订单款项。
支付服务可能由第三方提供，并适用其服务条款。您的银行可能收取其自行披露的费用。付款失败时，我们可通知您更换支付方式或暂停履约。如已收款但不供货，我们将退款。本条不限制您依法提出支付争议或拒付申请的权利。
6 提货点与团长
下单前请核对提货点、日期和时间段，并等待可提货通知。如提货地点或时间变更，我们会通知您；重大变更不适合您时，可联系我们安排替代方案，或取消受影响的未履约订单并退款。
提货时请提供订单号码或通知中要求的核验资料。如授权他人代取，请安全地提供必要信息。请勿进入私人区域、在规定时间外到访，或为无关目的传播住宅提货点地址。
团长可能协助提货并获得佣金。除非 Canawa 明确授权，团长无权修改本条款、承诺未经批准的退款或要求向私人账户付款。团长参与不免除我们对所承担服务的责任。团长、仓库和推广员的合作及佣金事项由另行协议规定。
7 逾期提货与配送
请在指定时间段内提取易腐商品，并在交付后遵循储存说明。如无法按时到场，请及时联系平台或提货点；在可行情况下，我们会考虑合理的替代安排。
超过已披露保管期限且无人领取的易腐商品，可能需要按食品安全要求处置。逾期提货费用或自愿退款限制，须在购买前清晰披露，且合法、合理。未按时提货不代表您自动丧失所有退款权利。因我们或我们指定的提货服务方出错而未能提货，不收取此类费用。
如提供配送，服务区域、费用及时间将在结账前披露。发生重大延误时，我们将通知您并提供适用补救，包括法定取消或退款权利。依适用法律，在商品交付您或您授权的收货人前，相关责任仍由我们或卖家承担；这不排除对交付前已发生的缺陷或不安全处理承担责任。
8 取消订单与退款
您可使用可用的订单功能申请取消，或提供订单号码联系我们。在已披露的采购或处理截止时间前，我们将应要求取消未履约订单。超过该时间且采购或制作已开始后，可能不接受因改变主意而取消，但此限制须已在购买前披露且符合法律。
因商品性质，易腐、冷藏、冷冻、即食或已开封食品通常不接受单纯因改变主意而退货。其他商品的自愿退货政策将在购买前披露。这些限制不影响针对不安全、存在缺陷、与描述不符、缺货或错发商品的法定补救。
如发现漏发、变质、损坏或其他问题，请在合理可行范围内尽快联系我们；易腐商品最好在提货或收货后24小时内反馈。这是便于调查的建议，并非使您丧失法定权利或隐蔽缺陷索赔权的期限。请提供订单号码及合理可获得的说明或照片；仅因没有照片不会自动导致申请无效。对合理怀疑不安全的食品，请勿食用。
我们将核实问题并提供法律要求的补救，包括退款、补发或您同意的其他方案。因我方错误或商品缺陷产生的合理退货费用由我们承担；食品退回前请先联系，某些情况无需实物退回。退款通常按原支付方式办理，不无故拖延，并遵守法定期限；银行入账时间可能不同。我们不会以平台余额替代依法应支付的退款。退款包括依法应退的税款和其他款项。
9 优惠与推广奖励
优惠活动、优惠券和推广奖励适用参与前披露的资格、有效期及其他条件。除另有说明或法律要求外，不可兑换现金。付费礼品卡或付费余额适用另行规则，本条不能取代其适用规定。
对于有证据证明通过欺诈、重复操纵或已退款的合资格订单获得的奖励，我们可撤回，并说明原因、允许您提出异议。我们不会仅因修改活动规则而追溯取消合法取得的权益。推广关系不授权推广员查看无关个人资料，或在没有合法依据时向您发送营销信息。
10 合理使用与用户内容
禁止利用平台实施欺诈、违法行为、骚扰、虚假评价、侵权、未经授权访问、传播恶意程序，或进行干扰服务、不当收集个人资料的自动化操作。真实的负面评价和合法投诉不受禁止。
您保留所提交内容的权利，包括评价和头像。您授予我们非独占、免版税的许可，仅在运营相应功能合理必要的范围内存储、展示和进行技术适配。此许可不使私人内容自动公开。用于无关广告须另行获得许可。您须拥有提交有关内容所需的权利。
我们可删除违法或违反规则的内容，并在合理可行时解释原因。内容删除后，有限副本可能依隐私政策及法律要求，为备份、合法留存、争议处理或安全目的继续保存。
11 隐私与通讯
我们的《隐私政策》说明收集哪些资料、用途、共享对象、保存期限及您的选择。履行订单所需的必要资料可能提供给相关卖家、仓库、提货点运营者、支付处理商或配送服务商；共享须限于已披露用途并具有合法依据。
我们可能通过您提供的联系方式发送必要的账户、付款、安全及提货通知。促销邮件或短信仅在法律允许时发送，并提供适当的退订方式。接受本条款或下单本身不构成对营销的明示同意。撤回营销同意不会妨碍必要交易通知的发送。
12 知识产权与第三方服务
Canawa 品牌、网站原创资料及软件由我们或许可方拥有。您可为个人合法目的使用平台并保存订单记录。其他复制或商业使用须获得许可，法律允许的除外。
第三方链接、登录和支付工具可能适用独立条款及隐私规则。我们不控制独立的第三方服务，但第三方参与不免除我们依法或根据订单承担的责任。
13 服务可用性与不可合理控制的事件
我们以合理谨慎的方式运营平台，但不能保证服务永不中断。维护、故障、恶劣天气或供应中断可能影响服务。我们会采取合理措施降低影响，并通知重大订单变更。
此类事件不使我们有权无限期保留未供货款项，也不消除您的法定补救。无法履行订单时，我们将依法安排您同意的替代方案，或退还受影响的未履约部分款项。
14 责任与法定权利
各方依法对其违约或不当行为所导致的损失承担责任。在法律允许范围内，对于完全由您的不当使用、交付后未遵守合理储存说明，或 Canawa 依法无需负责的独立第三方行为造成的损失，Canawa 不承担责任。
本条款不排除或限制欺诈、故意不当行为、重大过失、因疏忽造成的死亡或人身伤害责任，以及依法不得排除的其他责任或保证。商品质量、食品安全、退款及消费者保护等强制性权利不受影响。本条款不要求您放弃合法诉讼、集体诉讼或向监管机构求助的权利。
15 账户限制与注销
如为处理重大违约、涉嫌欺诈、安全威胁或法律要求而合理必要，我们可采取与问题相称的账户限制。适当情况下，我们会说明原因并给予合理回应机会；紧急保护措施可先行采取。
您可通过下列联系方式申请注销。注销或限制账户不自动取消已接受订单、不免除退款义务，也不自动没收合法余额或既有权益。我们会说明未完成订单及款项的处理方式，并仅依隐私政策和法律允许的范围保留资料。
16 条款更新与语言
更新后的条款将注明生效日期；影响现有用户的重大修改将提前给予合理通知。修改原则上仅适用于未来事项；已接受订单仍适用该订单接受时的条款，除非您另行同意或法律另有要求。需要重新取得同意时，我们会取得相应同意。
英文与中文版本旨在表达相同含义。如有不一致，应按照适用法律及强制性消费者保护规定解释；任何版本均不旨在削减另一版本赋予的权利。强制性语言要求优先适用。
17 适用法律与争议解决
在不影响对您适用的强制性法律前提下，本条款适用安大略省法律及当地适用的加拿大联邦法律。这不剥夺您依法享有的强制性保护，或在法律允许的司法管辖区提出诉讼的权利。
发生问题时，欢迎提供订单号码并联系我们协商解决。先行联系是建议，不是行使法定权利的前提。本条款不强制仲裁，也不阻止向监管机构投诉或依法诉讼。个别条款无法执行时，其余条款在法律允许范围内继续有效。
18 联系我们
运营主体法定名称：DIGIWORLDMEDIA
经营及邮寄地址：68 Cairns Dr, Markham, ON L3P 6J2
客服电子邮箱：service@canawa.ca
客服电话：+1-878-888-2528
生效日期：2024年8月13日